Returns Policy
We hope you’re really happy with your order. However, we understand that sometimes you may change your mind or something may not be quite right. If you need to return an item, we’ll do our best to make the process as straightforward as possible.
Changed your mind?
If you decide you no longer want your purchase, please contact us within 14 days of receiving your order to let us know that you would like to return it.
Returned items should be unused, unopened and in their original condition and packaging.
Unless your item is faulty, damaged or we have sent you the wrong product, you will be responsible for the cost of returning it to us.
How to return an item
Get in touch with us within 14 days of receiving your order, including your order number and letting us know that you would like to make a return.
We’ll send you the return address and any information you need.
Pack your item securely and send it back to us. We recommend using a tracked postal or courier service and keeping your proof of postage until your refund has been completed.
Once your return arrives, we’ll check that everything is in order and arrange your refund. Refunds will normally be processed within 7 working days of us receiving your return.
Please take care when packaging your return, as you are responsible for the item until it reaches us. Using a tracked service is the best way to make sure both you and we can see that it has arrived safely.
What if my order arrives damaged or faulty?
If something has gone wrong with your order, please get in touch with us and we’ll be happy to help.
If an item arrives damaged or faulty, or if we have accidentally sent you the wrong product, please contact us as soon as you can. If possible, please include a photograph showing the problem. This helps us understand what has happened and, where necessary, raise the issue with our courier.
Where a return is necessary because an item is faulty, damaged or has been sent incorrectly, we will cover the reasonable cost of returning it to us.
Refunds
Once we have received and checked your return, we will arrange your refund to your original payment method.
For returns where you have simply changed your mind, you will normally be responsible for the cost of returning the item to us.
Your statutory rights are not affected by this returns policy.
Exchanges
If an item is faulty or damaged and you would prefer a replacement rather than a refund, please get in touch. Where possible, we’ll be happy to replace it with the same product.
Need some help?
If you’re unsure about anything or there is a problem with your order, please contact us. We’re a small business and would always rather have the opportunity to help put things right.